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Set up a direct debit

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Instructions to pay your Bank or Building Society to pay by Direct Debit

(Please note that fields marked * are mandatory)

1. Your bank details

Name(s) of account holders*
Bank/Building Society account number*
Branch Sort Code* - -
Name of Bank/Building Society*
Address of Bank/Building Society*
 
 
 
 
Postcode*

2. Your Dŵr Cymru Welsh Water account details

Your customer reference number*
Full postal address of the property to be billed*
 
 
 
 
Postcode*
Number of occupants*
Your telephone number
Alternative telephone number
Your Email address *
Please tick this box if you are paying water charges on behalf of someone else

3. Preferred method of payment

Please tick your preferred payment option, and if you have chosen to pay monthly, please tick your preferred monthly payment date.*
Further Information Further Information Further Information
Note: Banks/Building Societies may refuse to accept instructions to pay Direct Debits from some account types.
 

Click here to read our privacy statement to understand how we may use your personal information.

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Contact us

  • Having problems submitting your 'Direct Debit' form? - Call us today on 0800 052 0145
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Further information

Our Commitment to you

Our Commitment to you

Click here to view an Acrobat PDF version of this leaflet.

File size: 121kb

Code of practice for the collection of unpaid charges

Code of practice for the collection of unpaid charges

Click here to view an Acrobat PDF version of this leaflet.

File size: 160kb

Your metered supply

Your metered supply

Click here to view an Acrobat PDF version of this leaflet.

File size: 123kb

June return

The Direct Debit Guarantee

  • This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
  • If there are any changes to the amount, date or frequency of your Direct Debit Dŵr Cymru Welsh Water will notify you 5 working days in advance of your account being debited or as otherwise agreed. If you request Dŵr Cymru Welsh Water to collect a payment, confirmation of the amount and date will be given to you at the time of the request
  • If an error is made in the payment of your Direct Debit by Dŵr Cymru Welsh Water or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society
    - If you receive a refund you are not entitled to, you must pay it back when Dŵr Cymru Welsh Water asks you to
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.