If you are experiencing severe financial hardship and are unable to pay your water charges (e.g. loss of job, illness or family crisis), you may be able to receive exceptional support.
We have created this fund for our household customers who are in water arrears to help reduce your debt and help manage your ongoing payments to us.
How does it work?
If you have water charge arrears of £150 or more you may qualify for the scheme.
Should you be accepted, the first stage would require you to make regular payments of your current years water charges for 26 weeks. If this is successful, we would reduce your arrears by half and you would progress to stage 2.
The second stage requires a further 26 weeks of payment towards your current years water charges and if successful we would clear the remaining arrears on your bill.
This is a one off opportunity for us to help you to clear your water charge arrears.
