You can contact us by e-mail, by telephone or by post.
If your enquiry is urgent, the most efficient means of contacting us is by telephone. For your convenience, we have set-up a range of numbers.
To help us improve our service, calls may be recorded for security and training purposes.
If you contact us by e-mail please allow up to ten working days for a response.
Bill/account and general enquiries
E-mail: Bill/Account and General Enquiry
Telephone: 0800 052 0145
(Mon - Fri 8am to 8pm, Sat 8:30am to 1:30pm)
Information on water services and emergencies
E-mail: Water Services Enquiry
Telephone: 0800 052 0130 (24 hours a day, 7 days a week)
Information on sewerage services and emergencies
E-mail: Sewerage Services Enquiry
Telephone: 0800 085 3968 (24 hours a day, 7 days a week)
Surface Water Drainage
Telephone: 0800 052 0149 (Mon - Fri 8am to 8pm, Sat 8:30am to 1:30pm)
Reporting a leak
Telephone: 0800 281 432 (24 hours a day, 7 days a week)
Pay your bill by using our Automated Payments Line
Telephone: 0800 028 5209 (24 hours a day, 7 days a week)
Access to our Minicom facility for customers with hearing difficulties
Telephone: 0800 052 4125 (24 hours a day, 7 days a week)
Check a visiting officers Identity Card details
Telephone: 0800 281 141 (24 hours a day, 7 days a week)
Water meter information
Telephone: 0800 052 0140
(Mon - Fri 8am to 8pm, Sat 8:30am to 1:30pm)
Welsh Language Line
Telephone: 0800 052 6058
(Mon - Fri 8am to 8pm, Sat 8:30am to 1:30pm)
Request a publication
Telephone: 0800 052 0138 (Mon - Fri 9am to 5pm)
Media enquiries
Telephone: 02920 556 140 (24 hours a day, 7 days a week)
Developer Services
E-mail: New Connection Enquiry
Telephone: 0800 917 2652 (Monday to Friday, 8:30am to 5:00pm)