Change Your Account Details

Please let us know of any changes to your personal circumstances as soon as possible. We can then keep your account up to date and make sure that you receive an accurate bill.

Use our web forms to tell us about changes you want to make to your:

• Account details 
• Contact details 
• Payment plan 
• Direct debit 

When completing our forms, you will need to provide:

• Your 12 digit account number
  (which starts with an “8” and can be found at the bottom of your bill)
• Telephone number
• Email contact details

Additional information will be required depending on the nature of the form (for example, bank account details for a direct debit application).

View a full list of all our web forms.