There is so much to remember when you are moving home. We’ve tried to make it as easy as possible for you with this section of our website.
Please let us know as soon as you have moved into your new home, so we can make sure that your billing details are up to date as soon as possible.
Moving within the Welsh Water region?
To complete our online form you will need to provide us with:
- Your new postal address
- Your old postal address
- The date that you are moving out of your old address
- The date that you are moving into your new address
- If your old property is metered, a meter reading taken on the day you move out
- If your new property is metered, a meter reading taken on the day you move in
- Your bank account details if you wish to set up a direct debit
It will also help us if you are able to provide us with the name of the previous occupier of your new property and their new address to ensure that you are only billed for your water usage.
Please use our change of address form to let us know.
Moving into the Welsh Water region or responsible for your first property in our area?
To complete our online form you will need to provide us with:
- Your new postal address
- The date that you are moving into your new address
- If your new property is metered, a meter reading taken on the day you move in
- Your bank account details if you wish to set up a direct debit
Please use our change of address form to let us know.
Moving out of the Welsh Water region or no longer responsible for a property in our area?
To complete our online form you will need to provide us with:
- Your old postal address
- The date that you are moving out of your old address
- If your old property is metered, a meter reading taken on the day you move out
- The address you are moving to, so that we can send you a closing statement and any refund due
It will also help us if you are able to provide us with the name of the previous occupier of your new property and their new address to ensure that you are only billed for your water usage.
Please use our change of address form to let us know.