If you're having problems paying your bill, please let us know as soon as possible, we'll try and find a way to help.
You can pay your bill via instalments...
We appreciate not everyone can pay their bill in full, so we offer the option of spreading your bill over monthly, fortnightly or weekly instalments. If this helps you, use our secure online Direct Debit form (monthly instalments only) or our Payment Plan form to set up instalments today.
Already pay by instalments but you're struggling?
Please don't ignore any problems paying your instalments. Let us know straight away. We may be able to offer an alternative payment plan which is more affordable, making things easier for you.
Or if you have a particular problem in getting the money to us because of illness or disability, you can pay us in a different way which may be more convenient.
How else can we help you?
- Pay your water charges automatically through your benefits with our Water Direct scheme and we'll reduce your annual bill by £25!
- Our Welsh Water Assist scheme caps your bill at a maximum of £250 which may reduce your bill
- The Customer Assistance Fund gives you affordable instalments and helps you clear what you owe
These companies offer free, independent, impartial and confidential advice...