Online Forms

Here's a list of links to our online forms.

Billing and account queries

• Additional Services (PDF download)
• Change your account details
• Direct Debit application
• Billing enquiry
• Industrial tariff (water) application (PDF download)
• Industrial tariff (sewerage) application( PDF download)
• Industrial tariff (trade effluent) application (PDF download)
• Moving within the Welsh Water region?
• Moving into the Welsh Water region or responsible for your first property in our area?
• Moving out of the Welsh Water region or no longer responsible for a property in our area?
• Non return to sewer allowance (PDF download)
• Set up a payment plan
• Water direct application form
• Request a copy bill
• Request a refund

Supply queries

• Network development enquiry
• Request a hippo bag
• Temporary disconnection of supply application (PDF download)

Metering

• Apply for a meter 
• Submit a meter reading

If you're unable to find a suitable form above, you may wish to complete our billing enquiry form.