At Welsh Water we want you to feel confident that your water supply and sewerage service are well looked after. Our aim is to get things right first time, every time. For the majority of our customers this is happily the case.
We supply water and sewerage services to 1.2 million households in Wales and some adjoining parts of England. If you are one of our customers, we hope these pages will provide the information and advice you need.
Access our range of online services from paying your bill online, letting us know you’re moving and giving us a meter reading.
You can also find out more about our services for those customers who have additional needs (including large print bill, redirection of your bill and the password scheme) and our current charges.
Find useful information on how we supply water to your home, what happens to the water once you have used it and how safe your water is to drink. You can also find out about conserving water in and around your home.
Further information
Our Commitment to you
Click here to view an Acrobat PDF version of this leafet.
File size: 121kb
Our scheme of charges
Click here to view an Acrobat PDF version of this leafet.
File size: 173kb
Code of practice for the collection of unpaid charges
Click here to view an Acrobat PDF version of this leafet.
File size: 246kb
Your metered supply
Click here to view an Acrobat PDF version of this leafet.
File size: 123kb
Additional services
Click here to view an Acrobat PDF version of this leafet and enclosed application form.
