A guide to having a water meter

Most frequently asked questions

A guide to your water bill (unmeasured)

Most frequently asked questions.

A guide to your water bill (metered)

Most frequently asked questions.

About Welsh Water

File size: 205Kbs

Additional services

Wide range of services including our password scheme for the elderly and disabled.

Assessed Measured Charge

This information will help you to decide if you wish to accept the Household Assessed Measured Charge.

File size: 28Kbs

Chartered institute of arbitrators

The arbitration procedure for the Water Industry.

Code of practice for unpaid charges from household customers

Advice and information on what to do next

Code of practice for leakage

For Household and Non-household Customers

Code of practice for pipelaying

Good practice with regard to our powers and duties when we lay or carry out work on pipes in private land.  It also explains what you (the landowner and or occupier) are entitled to expect.

Customer Information - Aluminium in drinking water

Customer Information - Bacteria in Water

File size: 302Kbs

Customer Information - Blue-green algae

File size: 202Kbs

Customer Information - Copper

Customer Information - Combined Sewer Overflow

Customer Information - Cryptosporidium

Customer Information - Discoloured Water

Customer Information - Drinking water quality

Customer Information - Fish keeping

Customer Information - Fluoride / Fluoridation

Customer Information - Iron & Manganese

File size: 324Kbs

Customer information - Jug Filters

File size: 44Kbs

Customer information - Leakage

File size: 44Kbs

Customer Information - Lead in drinking water

File size: 302Kbs

Customer Information - Slime and staining

File size: 302Kbs

Customer Information - Stop and think not down the sink

File size: 604Kbs

Customer Information - Taste and odour

File size: 301Kbs

Customer Information - Water Hardness

Customer Information - White water

Customer information - Disconnection of water supply at customers request

File size: 32Kbs

Customer information - Disconnection of water supply at customers request - Application form

File size: 32Kbs

DIY water audit (Business)

Tips on using water wisely

File size: 32Kbs

DIY water audit (Home)

Tips on using water wisely

File size: 832Kbs

DIY water audit (School)

Tips on using water wisely

File size: 32Kbs

Don't crack up, wrap up

How to avoid frost damaged pipes.

File size: 32Kbs

Floodcare

How to contact in the event of sewage flooding and how we will respond.

File size: 173Kbs

How we handle your complaints

The procedure we follow when you complain

File size: 194Kbs

In Doubt? - Keep them out!

Beating the bogus caller.

File size: 10Kbs

Infrastructure charges

A general explanation of water and sewerage infrastructure charges

File size: 129Kbs

Looking after water in your home

File size: 428Kbs

Keep our communities green

Join our Green Space Wales campaign and help manage rainwater run-off to reduce flooding and pollution

File size: 128Kbs

New Connections Summary

Summary of charges

File size: 302Kbs

Our Commitment to you

Our guaranteed standards of service

File size: 539Kbs

Our Scheme of Charges

The company ‘charges scheme’ made under the provision of the Water Industry Act 1991.

File size: 713Kbs

Our sustainable future

File size: 2700Kbs

Surface Water Rebate

Which’s eligible and how to apply

File size: 172Kbs

Using water wisely

Water facts and advise

File size: 467Kbs

Welsh Water Assist

For low income families

File size: 146Kbs

Water regulations

Notification of a proposed plumbing installation.

File size: 152Kbs

Welsh Language Scheme

Our commitment to the Welsh language

File size: 111Kbs

Where does your water go

File size: 691Kbs

Your metered supply

Metered charges and information

File size: 123Kbs