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Changes for Large Business Customers
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We have made it our vision to earn the trust of our customers every day
We welcomed the publication of Ofwat’s ‘Company Monitoring Framework’ in June 2015 as it challenges all companies:
The Company Monitoring Framework describes three categories of assurance. Companies are assigned by Ofwat annually to a category following a series of assessments covering a wide range of information. The three categories are:
In January 2019 we were promoted to the self-assurance category, and Ofwat confirmed:
Our ongoing objective is to make available information that is easy to understand and navigate and which enables customers to understand how we are performing. We recognise that this helps to give confidence and trust to customers and stakeholders in the information we publish.
We have a tried and tested audit and assurance framework in place that ensures standards of quality are being met. This is summarised below but we also provide links to all the various documents that we have published since the introduction of Ofwat’s Company Monitoring Framework.
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