Customer Challenge Group | You said. We listened. | Customer Services | Dwr Cymru Welsh Water
Dwr Cymru Welsh Water

What is the Customer Challenge Group (CCG)?

The CCG provide independent challenge, scrutiny and advice to ensure that current and future customers are at the heart of the way Welsh Water operates. They will make sure that our business plans for 2020 to 2025 are developed to meet the needs of our customers.

The CCG is an independent panel of people from across the area that we serve and bring with them knowledge and experience from a varied background. As well as providing independent challenge to us they will also provide assurance to one of our regulators, Ofwat. Members include organisations representing vulnerable and older people, Welsh Local Government Association, business and regulatory bodies.

What do the CCG do?

The CCG will normally meet every quarter and will work with Ofwat to ensure that we have listened to you when reviewing our prices and developing our business plans for the future.

You will be able to find the most up to date minutes and reports below as well as the terms of reference for the group.

Who is part of the CCG?

The current CCG has 15 members, you can find their profiles here.

CCG Reports

The Customer Challenge Group Report

Terms of reference

Click here

Want to know more?

If you would like to know further information about the CCG please contact

Useful links

Discover Water is a dashboard that will show you key information about water in Wales and England. You will find facts and figures about water quality, price comparison and environmental performance as well as other useful information.