Helpu Scheme | Dwr Cymru Welsh Water
Dwr Cymru Welsh Water

New for 2019

If you are already on the HelpU tariff, the following information does not apply to you and you do not need to do anything.

As of 1st April 2019 the criteria for all customers applying for the HelpU tariff will change. The new criteria will be based on:

  • Household receipt of at least 1 means-tested benefit
  • The number of people in the property (the household size)
  • Combined household income must be within the threshold for the household size

The current criteria will be used to assess all applications received for processing before 31st March 2019.

HelpU Scheme - help paying your water bills

What is HelpU?

The HelpU tariff is aimed at households that have an annual income of less than £15,000. If you qualify for the scheme we will cap your water bill which means you won’t pay over a certain amount for the year. If you have a water meter and the charge would be lower than the HelpU amount, your bill will be based on the reading from your water meter.

It’s important you include all the income your household receives from all adults who live at your property who are aged 16 years and over.

Here’s a list of types of incomes to consider (but not limited to):

bullet  Carer’s Allowance bullet  Child Benefit
bullet  Child Maintenance bullet  Child Tax Credits
bullet  Childcare Credits bullet  Employment and Support Allowance
bullet  Fostering Allowance bullet  Guardian’s Allowance
bullet  Incapacity Benefit bullet  Income Support
bullet  Jobseeker’s Allowance (JSA) bullet  Maternity Allowance
bullet  Statutory Sick Pay bullet  Maternity & Paternity Pay
bullet  Pension Credit bullet  Private Pension
bullet  Statutory Adoption Pay bullet  Shared Parental Pay
bullet  Student Loan bullet  Working Tax Credit
bullet  Universal Credit (excluding Housing           element)


Special Note: We exclude some types of household income, for more information please refer to section 5.2 of our Terms and Conditions.

The HelpU charge from 1 April 2018 to 31 March 2019 is £197.37.


If you’d like to apply for HelpU, please click here or download a paper version here.

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