Find out more information
Register or log on to view your bills online
Give us a call on
Find our more information
Changes for Large Business Customers
Find out more about how you can save water and save money.
That's why we have a dedicated team to help you save water and save money.
If you are already on the HelpU tariff, the following information does not apply to you and you do not need to do anything.
As of 1st April 2019 the criteria for all customers applying for the HelpU tariff will change. The new criteria will be based on:
The current criteria will be used to assess all applications received for processing before 31st March 2019.
The HelpU tariff is aimed at households that have an annual income of less than £15,000. If you qualify for the scheme we will cap your water bill which means you won’t pay over a certain amount for the year. If you have a water meter and the charge would be lower than the HelpU amount, your bill will be based on the reading from your water meter.
It’s important you include all the income your household receives from all adults who live at your property who are aged 16 years and over.
Here’s a list of types of incomes to consider (but not limited to):
Special Note: We exclude some types of household income, for more information please refer to section 5.2 of our Terms and Conditions.
If you’d like to apply for HelpU, please click here or download a paper version here.
Find out which tariff is best for you..
Click here to read our Terms and Conditions
The UK's leading debt advice Charity
Hi, I'm Rita
We're finding an answer to your question
We’re really sorry but we cannot deal with your request at the moment. Please check back and try again in a few minutes. We’re sorry for any inconvenience this may have caused.
There are several questions that might be relevant to you, these are:
Sorry, we're not quite sure what you're asking .. please rephrase the question.
Alternatively, pick from some of our most popular FAQ's
Was this answer helpful?