Dŵr Cymru Welsh Water operates a massive network of sewers and treatment works – and occasionally pollution incidents occur due to equipment failure and other causes. These have averaged more than 200 in recent years, and we’re working hard to reduce this number. Environment Agency Wales has set us a target of 155 by 2014.

What we’re doing:

We’re investing £10million in a Pollution Reduction Action Plan.  This involves:

• £5million of maintenance and improvement schemes
• analysis to predict potential sewer blockages
• enhanced maintenance at pumping stations
• involving organisations who can assist us
• informing the public of how they can help
• increasing the number of staff on pollution control
• increasing remote monitoring of sewer overflows
• working with ‘River Rangers’ who can report problems

Our goal is ‘zero tolerance’:

Sewage pollution has been included in our company vision: “...that customers should be able to look forward to: ...a zero tolerance approach to pollution”

See it, Report it, Stop it

0800 085 3968