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Changes for Large Business Customers
Find out more about how you can save water and save money.
That's why we have a dedicated team to help you save water and save money.
Wrap up pipes and taps in a cold place, wrap them with insulation or a lagging kit and inspect them regularly.
Consider draining pipes which are in exposed cold places ahead of a cold snap, and turn off the valves.
Keep your building warm by keeping the heating on low during freezing spells, service the boiler and check your radiators are all working properly.
Dripping taps and even the smallest leak can increase the risk of frozen pipes. Talk to your staff and make sure they report any leaks, broken fittings or broken insulation.
Know how much water you use, if possible take regular meter readings (where it is safe to do so) to spot any leaks quickly.
Know where your stop taps are (you may have more than one), and check that they work. You’ll need to get to them quickly, and know how to turn them off, should the worst happen. And take time to know where water pipes are, indoors and outside, are so you can inspect them regularly.
Know your plumbers
Keep a list of registered plumbers handy in case you need to call them in an emergency, the Water Industry Approved Plumbers scheme may be able to help you.
Check the property if it is being left empty for a period during a cold spell. Taking time to do this can reduce the impact of frozen or burst pipes.
Disconnect any hosepipes to stop them becoming damaged.
If only certain parts of the site are closed during the winter consider installing stop taps to these areas so the supplies can be isolated.
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We know this can be a worrying time for everyone in quite unprecedented circumstances and customers in our supply area are impacted by COVID-19 (Coronavirus) and concerned about their water bill.
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