Find out more information
Register or log on to view your bills online
Give us a call on
Find our more information
Changes for Large Business Customers
Find out more about how you can save water and save money.
That's why we have a dedicated team to help you save water and save money.
Discoloured water is usually caused by the disturbance of deposits in the water pipes. The disturbance of deposits can happen when a water main is shut off due to essential maintenance or in an emergency. Our website is constantly updated, click Planned work or Emergency work to find out more.
Discoloured water is unlikely to be harmful to health but we wouldn’t expect anyone to drink it when it looks unpleasant. It usually clears fairly quickly after a few minutes of flushing your taps though but it may take around 45 minutes of running the tap before it clears.
Avoid washing clothes until the water is clear but if you have and the discoloured water has stained your washing, please re-wash when the supply has cleared. If the clothes are still stained after re-washing please keep the stained clothes and contact us.
If you are concerned and the discolouration hasn’t cleared, please contact us.
Please have a look at this factsheet to find out more information:
Check out our Water Worries page for more information and advice on your water supply
Hi, I'm Rita
We're finding an answer to your question
We’re really sorry but we cannot deal with your request at the moment. Please check back and try again in a few minutes. We’re sorry for any inconvenience this may have caused.
There are several questions that might be relevant to you, these are:
Hmmm, looks like we can't find an answer for you .. please try rephrasing the question.
Alternatively, pick from some of our most popular FAQ's
Was this answer helpful?